| Level 1 - Signposter - someone whose job requires basic awareness of relevant benefits and their principal conditions |
| Level 2 - Helper - someone whose job involves helping people to effectively submit applications for benefits |
| Level 3 - Specialist - someone whose job involves providing advice and assistance with revising or appealing decisions |
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | |
| Level 1: Signposter | |||||||
| Benefits Signposting (General Overview) | 13 | 20 | 8 | 11 | 7 | 29 | |
| Level 2: Helper | |||||||
| Disability Living Allowance, Attendance Allowance and Carer’s Allowance | 14 | 14 | |||||
| Employment and Support Allowance | 12 | 2 | 21 | 19 | |||
| Housing Benefit (Local Housing Allowance) and Council Tax Benefit | 9 | 27 | |||||
| Benefits Update & 21st Century Welfare Reform | 26 | 24 | 24 | 16 | |||
| Benefits Options for 16-21yrs (Studying and Training) | 29 | ||||||
| Charges and Benefits in Residential Care | 5 | ||||||
| Charges and Benefits for those receiving support services and domiciliary care | 22 | ||||||
| European Economic Area Nationals and Benefits (NEW) | 16 | ||||||
| DWP Decisions: What you can do if you think a decision is wrong (NEW) | 6 | ||||||
| Level 3: Specialist | |||||||
| Case Based Practice Day (NEW, Action Based Learning) | 6 | 29 | |||||
| Tribunal Representation Course (7 days) (Blended Learning) | 16 & 23 | 7, 14 & 21 | 4 & 11 | ||||